What is the Citrus Alert system?
Citrus College's emergency notification system, called Citrus Alert, will enable us to communicate with you quickly in the event of an emergency. The Citrus Alert system will send messages to your primary email address and up to six phone numbers that you wish to provide. The Citrus Alert system can also send a text message to your cell phone. Standard text messaging rates will apply.
The Citrus Alert system utilizes Blackboard Connect. More than 150 campuses use the Blackboard Connect for higher education service.
In what situations will a Citrus Alert be sent?
A Citrus Alert will be sent only to inform you of an imminent emergency, such as an act of nature (like a fire, an earthquake, flood), threat of violence, or chemical hazard, or of significant other events such as a school closing or power outage. Test messages will also be sent approximately once a semester.
How do I submit my contact information?
Login to the WingSpan secure area at https://wingspan.citruscollege.edu. Under the personal tab you will find the link to update your emergency contact information.
How do I change my contact information?
Login to the WingSpan secure area at https://wingspan.citruscollege.edu. Under the personal tab you will find the link to update your emergency contact information
If you do not provide specific information through the Citrus Alert pages your WingSpan contact information will be used to notify you of imminent emergencies.
What contact data should I submit?
You may submit up to six phone numbers, including the number for one text messaging device. We strongly encourage you to submit as many methods as possible to increase our chances of reaching you in the event of an emergency.
Is my contact information secure?
The contact information submitted for the Citrus Alert system will be kept private and confidential. It will not be shared with other entities, but used only by Citrus College to communicate with you in the case of a school closing or emergency as determined by the administration.
I received a Citrus Alert voice message but missed the information. What should I do?
While on the call, you can replay the message by pressing the star key (*) at the end of the message. You may also check your email to locate the link for that message.
I received a Citrus Alert message on my cell phone but it kept looping/repeating. Why?
The system does its best to detect whether it has reached a live person or an answering machine. Sometimes loud ambient noises may cause the system to loop. If this happens, use the mute feature on your phone or move to a quieter location to prevent the message from looping or repeating.
I received the message in my email inbox, but when I clicked the link to play the message nothing happened. Why?
You may not have a default media player like Windows Media Player or QuickTime installed on your computer. Download these players from www.microsoft.com or www.apple.com and install on your computer to listen to messages.
I see a caller ID display of 626-852-8070. Who is this?
When Citrus sends out a call using the Citrus Alert system, it will always display caller ID information and the phone number 626-852-8070. Please save this number on your cell phone so you recognize calls from Citrus's Alert system.
What number will text messages come from?
Citrus Alert text messages will come from 23177.
Will I be charged for text messages?
Yes, standard text messaging fees will apply.
What happens after I sign up for text messaging?
After you add your text messaging phone number to the Citrus Alert system, you should receive a confirmation message the following business day.
What will the confirmation message say?
Citrus Alert: You are now confirmed to receive alerts from us. More info text reply "HELP" or "STOP Citrus" to opt-out.
I did not receive a confirmation message. What happened?
Please check with your mobile phone provider to find out if your device accepts text messages. You may also want to check with your provider to see if text messaging has been enabled. You may need to subscribe to a text messaging plan in order to receive or reply to text messages.
I did not receive a confirmation message because my phone wasn't text enabled. I have since contacted my mobile phone provider to enable it. Do I need to receive another confirmation message?
No. If your SMS phone was already submitted to our database, you should be confirmed to receive SMS alerts from us. However, you may also test to find out by texting the word "SUBSCRIBE" to 23177 and you will receive a reply with the following:
Citrus Alert: This phone number has already been opted in. More info text reply "HELP" or "STOP Citrus" to opt out.
Additional questions on registration may be directed to (626) 914-8511.