What classes are offered through Online Education?
Online education courses are listed in the Class Schedule. Visit the Introduction pages (click on semester on left) to see if there are any on-campus requirements. If you need an add code from the instructor to register for or add a class, you will find the instructor's contact information on the introduction page.

How do I register for a Online Education course?
WingSpan is the registration venue and can be accessed from your computer using the Internet. Before you register, review the Schedule Planning Tips. When selecting classes, avoid class hour conflicts, check for required lab sections, and clear prerequisites. If you experience difficulties accessing Wingspan please call (626) 914-8511. If you experience difficulties registering, call the Wingspan help desk at (626) 914-8833.

What is the Testing Center?
The Citrus College Testing Center offers test administration and proctoring of exams for Online Education classes. Students must present a Citrus College student ID to use the Testing Center. The Testing Center is located at the IS Building, room IS 107. For more information, call (626) 857-4035.

How do I log into Canvas?
Click on the Canvas link on the Citrus College main page. When you are prompted for the username and password, use the first part of your email (up to the @ sign) for your username and type Cc and the first six digits of your WingSpan PIN for your password.

For Example:
Student email: JanDoe123@student.citruscollege.edu
Network Logon: JanDoe123

Password: Is the first 6 digits Wingspan pin number with "Cc" before it
For Example:
WingSpan PIN: 654321
Network Pin: Cc654321

I want to change my name in Canvas.
Online Education department do not make name changes directly in Canvas, but you can request a Preferred Name from the Registrar's office, and it will be reflected in Canvas. Make this request through Admission and Records by clicking on the Student Update Form url http://www.citruscollege.edu/ar/Documents/StudentUpdateForm.pdf  

My instructor said they were using Canvas, but I don't see my course on my Canvas dashboard. 

  • If you instructor has not published the course it will not appear on your Canvas dashboard.
  • If you have a lot of courses on your Canvas dashboard, it may be hidden.
    * Click on Courses in the left navigation
    * Click on All Courses to see all your enrollments courses
  • If your instructor has published the course, you not see the course if you are not on the roster for the class
    * Check your Wingspan account to make sure you are enrolled in the class.
    * It may take up to 12 hours from the time you enroll to be added to the Canvas course.

What browsers aer supported in Canvas?
A list of Canvas supported browsers and requirements can be found at https://community.canvaslms.com/docs/DOC-10720

Where is the manual documentation in Canvas?
The home page for the Canvas Student Manual documentation is at http://guides.instructure.com/m/4212

How can I access my student email account?
Enrolled students are given a Citrus College email account. 

I don't see my question here, how can I get more help?
If your question is specific to your course assignments, please contact your instructor of the course for help.

If you have a question about using Canvas that is not specific on the Canvas Student Guide, there are several resources provided by Instructure, including 24x7 support by chat, phone, or email. Find all support options under the Help button at the bottom right of the left navigation bar in Canvas.

Accessing the Internet on Campus
I would like to use the wireless connection on campus. How do I log in?
When you are prompted for the username and password, use the first part of your email (up to the @ sign) for your username and type Cc and the first six digits of your Wingspan PIN. If you change your Wingspan PIN, you will need to wait 6-12 hours for the password to change.

Example:
Username: lucsmith432
Password: Cc081482 (note: this password is case-specific, use a capital C and a lowercase c)

The Online Education Department provides technical support resources to ensure that students have a successful online learning experience. However, Online Education staff cannot help you with issues concerning your personal computer/printer hardware or software.

Contact Information:
Phone: 626-914-8831
Email: online@citruscollege.edu