<?xml version="1.0" encoding="UTF-8"?><item href="/faculty/rrams.html" dsn="faculty"><first_name>Richard</first_name><last_name>Rams</last_name><title>Vice President</title><department>Student Services</department><pronouns/><email>rrams@citruscollege.edu</email><phone>(626) 914-8532</phone><fax/><office/><office_hours/><image><img src="" alt=""/></image><link/></item>