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• Students may reach DSPS by calling the office at (626) 914-8675. Your call will be forwarded to a staff member to answer the call. If unanswered, please leave a voice mail with your full name, student ID number and phone number. Our staff will return your call within 24 hours.

• Students may also contact the department at DSPS@citruscollege.edu. Be sure to include your full name and ID number. Your questions will be filtered out to the appropriate person who can assist you.

• Appointments to meet with a DSPS counselor or alternate media specialist may be scheduled by contacting DSPS at (626) 914-8675.

• For New Students
  Before scheduling an appointment, please apply to the college and after you have a Student ID number, submit your disability documentation to DSPS@citruscollege.edu. Examples of acceptable documentation may include copies of High School Individualized Education Plans (IEPs), psychoeducational reports, or a doctor's note. Students may also download and have a licensed practitioner complete the DSPS Verification of Disability (VOD) form located on our website. Intake appointments are typically one hour long.
  Click here for the DSPS forms.
  

• We are in the process of setting up a landing page on this DSPS website whereby students may schedule appointments online. Check back for updates.

Prepare yourself for remote/online appointments by completing the following steps:

1. Set-up and check your Citrus College student email account
   A counselor will be sending students an invitation (with instructions) at the time of the scheduled appointment to conduct a web/video conference call via Zoom.

2. Keep your cell phone close by at the time of your appointment
   If the counselor cannot reach you via Zoom, they will call you at the phone number listed on record. If you do not recognize the number and it is your scheduled appointment time, it is probably the counselor calling you. Two attempts to call you will be made.

Be Prepared! All course content will be delivered temporarily through remote instructional methods.

At a minimum:

• Instructors may contact students via Citrus College email.
• Instructors may also include announcements, messages, and post course content via Canvas.

It is very important to check your student email account frequently and to access your canvas to complete your coursework online.

Please refer to the Student Resources section below for links on how to access your email and canvas account.

DSPS students requesting accommodations are responsible for providing their DSPS Services Agreement to their instructors. Due to current circumstances surrounding COVID-19, the 2019/2020 DSPS Services Agreement along with any former DSPS Services Agreement will be effective through Fall 2020.

Students who have not presented their Services Agreement to their respective professors by now, should email it to them as soon as possible. The Services Agreement outlines each student's approved accommodations. The Services Agreement along with three additional copies was provided to all students at intake. DSPS advised each student to keep their Services Agreement in the orange folder provided at intake and to keep the folder in a safe place.

Please note: DSPS does not have access to student files at this time. As a result, we cannot generate additional copies of Services Agreements to students.

1. Update File/Priority Registration – Our current process for students to secure priority registration is temporarily changing due to current circumstances surrounding COVID-19. DSPS is working on securing summer/fall priority registration for all DSPS students who were registered for fall 2019, Winter 2020 or Spring 2020 classes. No appointment to meet with a DSPS counselor will be necessary at this time. Additionally, the 2019/2020 DSPS Services Agreement along with any former DSPS Services Agreement will be effective through Fall 2020. More information on when to update your file for the 2020/2021 Services Agreement will follow at a later time.

2. Adapted Testing - In the event that instructors need to deliver exams online, students are responsible to contact the instructor via email to request extended time along with presenting the Services Agreement. Reasonable notice must be given to the professor when making such request. Instructors have been provided information with how to make adjustments to the timer on Canvas.

3. Reader/Scribe – Because all instruction and exams are moving temporarily online where students can complete their coursework independently from home or other safe location, service delivery of reader/scribes will be temporarily suspended until further notice. We encourage students who have reader/scribe as an approved accommodation to reach out to their local Regional Center or Department of Rehabilitation to explore the resources available for securing a Personal Service Attendant (PSA) who may assist with one-on-one support. Information on how to contact these agencies are provided below in the Student Resources section.

4. Notetaker/Shared Notes – If you have an approved accommodation for shared notes or notetaker, notify your instructor via email along with presenting your Services Agreement to request access to any PowerPoint, lecture notes or recordings of lecture.

5. Interpreters – The ASL interpreter specialist will be in contact with students who have an interpreter as an accommodation and their instructors to coordinate service delivery.

6. Alternate Media and Assistive Technology – The alternate media specialist has contacted all who have checked out a smart pen or audio recorder via their Citrus College email account. Check your email for updates. Students who have alternate media requests pending will also be contacted via email.
   Students who need additional e-text or smart pen training may schedule appointments with Laks Floriano at lfloriano@citruscollege.edu.
   Students with questions about online accessibility may also reach the alternate media specialist at lfloriano@citruscollege.edu or may schedule an appointment for additional support.

Given these unprecedented circumstances, students are encouraged to make an appointment with a DSPS counselor if guidance regarding academic progress in current classes is needed. Students may also contact DSPS with questions regarding the provision of approved accommodations. The DSPS team is committed to working with our students to problem-solve through different accommodation situations during this challenging and uncertain time. We are learning from these situations to help us evaluate and possibly implement additional measures as they emerge.

DSPS Contact Information
DSPS@citruscollege.edu
(626) 914-8675

If you prefer, feel free to contact your counselor directly with any questions. Counselors are available during normal business hours on the following days below. Please allow up to 24 business hours for a response.

Shellyn Aguirre, DSPS counselor
saguirre@citruscollege.edu
(available Monday through Thursday)

Rebecca Ferrelli, DSPS counselor
rferrelli@citruscollege.edu
(available Monday and Thursday)

Flora Yee, DSPS counselor
fyee@citruscollege.edu
(available Monday through Thursday)

Student Email, How to Access (YouTube video)
Student Login Guide
Wingspan and Student Email Login

Canvas Support for Students
Online Course Preparation and Wifi/Internet Access: Free and Low Cost

For other login issues, call the TeCS HELP desk at (626) 857-4100.

Library Resources Online Support
Tutorial Services Online Support
Writing Center Online Support

Department of Rehabilitation
Regional Center

For questions regarding withdrawals:
Admissions and Records
Financial Aid

We encourage everyone to stay informed by visiting the following links.

The latest information on COVID-19 and Citrus College

Setting up Citrus College Alerts

For the latest information on COVID-19, please visit the California Department of Public Health website.