When a password reset request is submitted, please allow approximately five (5) minutes for the reset to complete, then proceed to the login screen for Office 365 and enter your student email and temporary password. It will prompt you to re-enter the temporary password and create a new password.
The password will be reset to upper case "C," lower case "c" and date of birth in "mmddyyyy" format, placed all together, as shown here: Ccmmddyyyy (ex. Cc02281981)
If you receive the following error when submitting a password reset --
the user ID you entered does not exist -- please contact TeC Services Help Desk at (626) 857-4100 for further assistance.
How-to-Get-Started Student Email Guide